FAQs

VARDE accepts major payment methods including:

American Express • Apple Pay • Google Pay • Mastercard • PayPal • Shop Pay • UnionPay • Visa

Available payment options may vary depending on your country, device or checkout method.

All transactions are processed in United States Dollars (USD). Your bank or payment provider may apply its own exchange rate or transaction fees if your account is in another currency.

Where applicable and supported by our shipping arrangements, VARDE absorbs import duties, VAT, GST and similar customs-related charges associated with delivery.

You should therefore not normally be required to pay additional import duties or taxes when your order arrives.

Additional charges may still apply if they arise from circumstances such as incorrect shipping information, refused delivery, failed delivery attempts or customer-requested delivery changes.

Yes. VARDE ships from Singapore to selected destinations worldwide using DHL Express Worldwide.

We currently do not ship to Army Post Office (APO), Fleet Post Office (FPO) or Diplomatic Post Office (DPO) addresses, which are special U.S. military and diplomatic postal addresses used for overseas personnel and missions.

Shipping availability may also vary depending on local courier restrictions or destination requirements.

To keep the process simple and avoid complications involving price differences, VARDE does not process direct exchanges.

If you would like a different bracelet, stone, size or design, please return the eligible item for a full refund and place a new order for your preferred item.

Returned items must meet the conditions stated in our Shipping & Returns Policy, including being unworn, unused and in their original condition, with the original packaging and accessories included. The VARDE Product Tag MUST remain attached, intact and uncut.

Once the return has been received, inspected and approved, a full refund will be issued to your original payment method.

We encourage every customer to consider their purchase carefully before placing an order. VARDE does not encourage impulsive buying. Many of our bracelets are prepared to your selected wrist size and made using natural materials, so we believe in thoughtful and responsible purchasing.

Please review the product details, gemstone characteristics, sizing information and care requirements before completing your purchase.

Our return policy is designed to give you confidence when shopping with VARDE, and we strongly encourage customers to purchase and return responsibly.

Once your order, wrist size and shipping details have been confirmed, most bracelets are prepared for dispatch within 2–3 business days.

Orders are shipped from Singapore via DHL Express Worldwide, with estimated delivery typically taking 3–7 business days after dispatch, depending on destination and customs clearance.

Tracking information will be provided once your order has been shipped.

If your bracelet arrives damaged or you receive an incorrect item, please contact us as soon as possible with:

Your Order Number • Clear Photographs • A Short Description of the Issue

We will review the matter and arrange the appropriate solution.

If the bracelet breaks after extended wear, this may be related to normal cord wear rather than a manufacturing defect. In such cases, restringing may be possible using the replacement elastic cord sent to you in the box.

Measure your wrist snugly using a soft measuring tape or a strip of paper, then select your preferred fit when ordering.

Because bead size and bracelet design can affect the final fit, we recommend entering your actual wrist measurement rather than adding extra allowance yourself.

If you are unsure, contact us before ordering and we will be happy to advise.

No worries. Just contact us as soon as possible after placing your order.

If your bracelet has already been completed but has not yet been dispatched, we will still be able to adjust the size for you.

However, once the bracelet has been dispatched, changes may no longer be possible and the bracelet may need to be returned or restrung.

Gently wipe your bracelet with a soft, lint-free cloth after wear.

Avoid prolonged exposure to:

Water • Perfume • Hand Sanitiser • Lotions • Chlorine • Harsh Chemicals • Excessive Heat • Strong Sunlight

Natural stones may chip or scratch if knocked against hard surfaces, so we recommend storing your bracelet separately in the provided pouch when not in use.

For more detailed instructions, please refer to our Care & Repair guide.

Natural stones, metal components and elastic cord will naturally show signs of wear over time.

The elastic cord may gradually stretch or weaken with regular use and may eventually need to be replaced.

To help extend its life, gently roll the bracelet over your wrist rather than stretching it excessively when putting it on or taking it off.

Normal wear, scratches, accidental damage and cord deterioration are not considered manufacturing defects.

VARDE primarily works with natural stones and gemstones.

Where a stone has undergone commonly accepted treatment, enhancement or processing, we aim to describe it appropriately where relevant.

Because natural stones are formed by nature, variations in colour, inclusions, pattern, transparency and texture are expected.

Eligible purchases may be returned within 30 calendar days from the date of delivery under our 30-Day Satisfaction Guarantee.

Returned items must be:

Unworn • Unused • In Original Condition • Returned with Original Packaging and Accessories. The VARDE Product Tag MUST remain attached, intact and uncut.

Please contact us before sending any return so that we can provide the correct return instructions.

Not exactly — and that is part of the character of natural stone.

Each bead will vary in:

Colour • Pattern • Inclusions • Transparency • Chatoyancy • Texture

Product photographs are intended to represent the overall appearance and quality of the design, but every bracelet will naturally have its own individual character.

Yes.

Natural gemstones can vary in:

Colour • Pattern • Inclusions • Transparency • Texture • Natural Markings

These variations are part of the character of genuine natural materials and make every bracelet slightly different.

They are not considered defects.

Selected VARDE bracelets include one (1) long replacement clear elastic cord.

If the cord becomes worn or loose, the bracelet can be restrung using a secure knot such as a Surgeon’s Knot.

You can find simple demonstrations on YouTube by searching:

“How to tie a Surgeon’s Knot for stretch bead bracelet”

Compatible clear elastic bracelet cord is also widely available from craft, jewellery-supply, DIY and online stores.

VARDE is the new brand identity of My Enchanter.

During our transition, some complimentary storage pouches, cleaning cloths and care accessories may still carry the My Enchanter or MyEnchanter.com branding.

These are genuine items supplied by VARDE and will progressively transition to VARDE branding.

We do not recommend it.

Repeated exposure to water, chlorine, salt water, soap and chemicals can affect natural stones, metal finishes and elastic cord over time.

For longer-lasting wear, remove your bracelet before:

Showering • Swimming • Water Sports • Sauna • Heavy Exercise

You can stay updated through VardeWorld.com and our official social channels:

• Facebook

• Instagram

• YouTube

We share new collections, gemstone stories, product launches, care information and brand updates.

If you cannot find the answer you need, please contact us through VardeWorld.com.

For order-related enquiries, include your order number where possible so we can assist you more efficiently.