My Enchanter is now VARDE

VARDE is the new brand identity of My Enchanter.

Our previous website operated under MyEnchanter.com, which remains active and redirects visitors to our current official website: VardeWorld.com.

During this transition period, some complimentary packaging, storage pouches, cleaning cloths, care accessories or printed materials may still carry the My Enchanter name or MyEnchanter.com branding.

These are genuine items supplied by VARDE and do not indicate that the product is old, unauthorised or supplied by a different business.

As existing materials are gradually replaced, new production will progressively transition to VARDE branding.

Order Fulfilment

Every VARDE bracelet begins with careful selection, assembly and finishing.

Where a wrist size is provided, your bracelet is prepared specifically to your selected fit before dispatch.

Once your order, wrist size and shipping details have been confirmed, your bracelet will normally be prepared and ready for dispatch within 2–3 business days.

During periods of unusually high demand, launches or public holidays, preparation may take slightly longer.

You will receive shipment tracking information once your order has been dispatched.

Free Worldwide Express Shipping

VARDE is pleased to offer Free Worldwide Express Shipping on eligible orders.

International orders are shipped from Singapore using DHL Express Worldwide.

Estimated delivery is generally:

3–7 business days after dispatch

depending on destination, customs clearance and local delivery conditions.

Delivery estimates are provided as a guide and are not guaranteed.

Please note: We currently do not ship to APO, FPO or DPO addresses.

Duties, VAT, GST & Import Fees

We want your international shopping experience to be as straightforward as possible.

Where applicable and supported by our shipping arrangements, VARDE absorbs import duties, VAT, GST and similar customs-related charges associated with delivery.

This means you should not normally be required to pay additional import duties or taxes when your order arrives.

VARDE declares all shipments accurately and in accordance with applicable customs requirements.

We do not undervalue shipments or provide false customs declarations.

Additional charges may still become the customer's responsibility where they arise because of circumstances such as:

• Incorrect or incomplete shipping information
• Refused delivery
• Failed delivery attempts
• Storage charges
• Return-to-sender charges caused by customer action
• Unauthorised returns
• Customer-requested delivery changes
• Additional courier charges resulting from circumstances attributable to the customer

Delivery Delays

While DHL Express provides fast international delivery, occasional delays can occur due to circumstances outside our control.

These may include:

Customs Clearance • Weather • Public Holidays • Government Restrictions • Transportation Disruptions • Courier Network Delays

If your shipment appears delayed, please contact us and we will assist in checking the status with DHL.

Incorrect Shipping Information

Customers are responsible for ensuring that all shipping details supplied during checkout are complete and accurate.

Please check your:

Recipient Name • Street Address • Postal Code • Country • Contact Number

before submitting your order.

If an order has already been dispatched, address changes may not always be possible.

Additional courier, redirection, storage or return-to-sender charges resulting from incorrect shipping information may be charged to the customer.

Delivered but Not Received?

If your tracking information shows Delivered but your parcel has not been received, please contact us within 7 calendar days of the recorded delivery date.

Prompt reporting allows us to investigate with DHL while relevant information may still be available, including:

• Delivery scans
• Courier records
• GPS delivery data
• Driver information
• Proof of delivery

Where appropriate, VARDE will assist with opening an investigation or formal claim.

Please note that a refund or replacement cannot be guaranteed where DHL confirms successful delivery or where the issue is reported outside the applicable claim period.

Returns

Our 30-Day Satisfaction Guarantee

We want you to purchase from VARDE with confidence.

Eligible bracelets may be returned within 30 calendar days from the date of delivery under our 30-Day Satisfaction Guarantee.

To qualify for a return, the item must be:

• Unworn and unused
• In its original condition
• Returned with its original packaging
• Returned with the accessories originally supplied
• Free from damage, alteration or signs of wear

Once your return has been received and inspected, an approved refund will be issued to your original payment method.

Free Returns

For eligible returns under our 30-Day Satisfaction Guarantee, VARDE will provide an approved return arrangement and, where applicable, a prepaid return shipping label.

To begin a return, please contact us within 30 days of delivery.

Please do not send your bracelet back without first receiving return instructions from VARDE.

Unauthorised returns may result in processing delays or additional charges.

When Return Shipping May Not Be Covered

Our free return arrangement applies to approved eligible returns made in accordance with our return process.

Customers may be responsible for additional costs arising from:

• Refused deliveries
• Incorrect or incomplete addresses
• Failed delivery attempts
• Unauthorised returns
• Return-to-sender charges caused by customer action
• Storage fees
• Customer-requested courier changes
• Failure to follow the approved return instructions

If VARDE has shipped an incorrect item or the product arrives materially damaged, we will arrange the appropriate return, replacement or resolution.

Customised & Special Orders

Some VARDE bracelets are prepared specifically according to the customer's selected wrist size or other requested specifications.

Where an item has been substantially personalised, altered or specially produced to individual requirements, return eligibility may differ.

Any applicable return restrictions will be communicated where relevant.

Nothing in this policy is intended to limit consumer rights that cannot legally be excluded under applicable law.

Refunds

Once an approved return has been received and inspected, the refund will be processed to the original payment method.

Please allow additional processing time for your bank, card issuer or payment provider to complete the refund.

The time required for the refund to appear in your account may vary by provider and country.

VARDE is not responsible for:

• Foreign transaction fees
• Currency-conversion charges
• Exchange-rate fluctuations
• International banking fees
• Fees independently charged by your bank or payment provider

These charges are outside our control and may not be refundable.

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong item, please contact us as soon as possible.

To help us resolve the matter efficiently, please provide:

Your Order Number • A Brief Description of the Issue • Clear Photographs of the Product • Photographs of the Packaging

We will review the matter and arrange the appropriate solution.

Natural Stone Variations

VARDE works with natural stones and gemstones.

Variations in:

Colour • Pattern • Transparency • Inclusions • Texture • Natural Markings

are part of the character of natural materials and are not considered defects.

Product photographs are intended to represent the stone and design as accurately as possible, but individual stones will naturally vary.

Slight differences in appearance caused by lighting, photography or screen settings are also possible.

Bracelet Sizing

Where you provide a wrist measurement or select a bracelet size, please ensure that the information submitted is accurate.

Fit may vary depending on:

Bead Diameter • Bracelet Design • Wrist Shape • Preferred Fit

If you are unsure which size to select, please contact us before placing your order.

Need Help?

If you have any questions regarding shipping, delivery, customs, returns or your order, please contact us through: VardeWorld.com

We will be happy to assist.